Return Policy

Not fully satisfied with your product? You can return your order for any reason, within 30 days.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Store credits and exchanges need to be returned within 30 days
Refunds must be processed within 30 days. Handling fees apply
Products must be unworn and unwashed
Returns affected by perfume, deodorants or make-up will not be accepted
Your item must be in the same condition with tags still attached and in its original packaging
You’ll also need the order number or proof of purchase

Submit a return request

From the store's navigation page, click Log in to go to your account profile, or click here to take your account profile and then request a return.

1. Log in to your account:

In the "Email" field, enter your email address, and then click "Continue".
In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
Go back to the online store and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click "Submit request".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question via our Contact Us page.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right lickety-split.

Exceptions / non-returnable items
For health and hygiene reasons some products are not able to be returned for change of mind or incorrect sizing. This includes socks, briefs, towels & water bottles/shakers.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please complete the form our Contact Us page and we will follow up for you.